So/ Auckland | Auckland ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Cnr. Customs East & Gore Street, Auckland, New Zealand, 1010

“The hotel is perfectly situated right in the heart of Auckland!”view full review

So/ Auckland is a 5-star hotel featuring 130 luxury rooms, a rooftop bar, and various dining options. This property is known for its artistic and musical energy, located in the vibrant Queen Street area, close to the waterfront.

Rooms & Amenities

Rooms at So/ Auckland incorporate bold design and modern technology. Each room includes a complimentary mini bar, Nespresso coffee machine, and free WiFi, with styles ranging from spacious suites with sweeping city views to elegant double rooms featuring private balconies.

Dining Options

Dining options include Harbour Society, where guests can enjoy reimagined French and Asian-inspired dishes while overlooking the breathtaking vistas. The HI-SO rooftop bar offers a lively atmosphere, perfect for cocktails and live music.

Leisure & Business

Leisure facilities at So/ Auckland include a full-service spa and five meeting rooms. The hotel features avant-garde elements reflecting Auckland's volcanic origins, creating a unique environment for business and relaxation.

Location & Transportation

So/ Auckland is situated smack bang in the revived foodie and shopping district, offering easy access to local attractions like the Sky Tower and Spark Arena. Public transport options include nearby bus stations and the Auckland Ferry Terminal.

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“A fantastic experience, truly luxurious and nice stay!” view full review

Top location:Highly rated by recent guests(10.0)

Check-in/Check-out

from 15:00-21:00

from 06:00-11:00

Amenities

Public parking is possible at a location nearby at NZD 65 per day.

High-speed internet access is available in public areas for free.

Other information

You can start your day with a full breakfast, which costs NZD 49 per person per day.

There are no cots provided in a room. There are no extra beds provided in a room.

Pets are not allowed.

English, German, Spanish, Japanese, Chinese, Polish, Korean, Hindi, Thai, Tagalog / Filipino, Vietnamese

Number of floors:16

Number of rooms:122

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Studio King Room

Max:

2 persons

34 m²

Shower

Coffee machine

room details

Check Prices

Collection Twin Room

Max:

2 persons

32 m²

Shower

Coffee machine

room details

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Atelier King Suite Club Signature Access

Max:

2 persons

44 m²

Shower

Coffee machine

room details

Check Prices

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Auckland 2.6 km

Airports

Auckland (AKL) 22.5 km

Train

Train Station - Britomart200 m

Train Station - Grafton 2.3 km

Bus

Bus stop100 m

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Relaxing Spa Experience

“I had an very nice hour-long session at the SO/ Spa, which stands out as one of the best massages I've ever received. The ambiance was tranquil, and it truly helped reset my spirit after a long travel. The staff was attentive, ensuring I felt comfortable and relaxed throughout the entire experience.” view full review

Really good Breakfast Buffet

“The breakfast buffet at Harbour Society was absolutely really good! I was amazed by the quality and variety offered. The omelets were cooked to order, and the freshly squeezed orange juice was a refreshing start to my day. I can't forget to mention the fine views that made my breakfast experience even more nice.” view full review

Luxurious Room Decor

“Staying in the SO Suite was a dream come true! The room was spacious and beautifully decorated, complete with modern decor and a luxurious bed that felt like sleeping on a cloud. I particularly enjoyed the beautiful bath in my room with a captivating view, adding a unique touch to my stay.” view full review

Excellent Gym Facilities

“I took full advantage of the gym facilities during my stay. The gym was well-equipped, allowing me to maintain my workout routine without missing a beat. After my workout, I enjoyed a few relaxing sessions in the indoor heated pool and jacuzzi, which were both impeccably maintained and added to my overall relaxation.” view full review

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre

Guest Parking

Electric kettle
Dryer

Services

Valet parking
Room service
Housekeeping
Car hire
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's buffet

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Indoor swimming pool
Sun loungers
Night club
Spa & wellness centre
Back massage
Head massage
Full body massage
Foot massage

Room features

Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle
Dryer

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

Cnr. Customs East & Gore Street, Auckland, New Zealand, 1010

Map view

Cnr. Customs East & Gore Street, Auckland, New Zealand, 1010

City landmarks

Tower

SkyTower

1.3 km

Park

Auckland War Memorial Museum

2.2 km

Gallery

Auckland Art Gallery Toi o Tamaki

700 m

Landmark

Viaduct Harbour

1.2 km

Square

Aotea Square

1.3 km

Museum

New Zealand Maritime Museum

1.2 km

Park

Albert Park

700 m

Stadium

Spark Arena

1.5 km

Theatre

Aotea Centre

1.3 km

Landmark

Queen Street

1.9 km

Public Building

Auckland Town Hall

1.3 km

Event hall

SKYCITY Auckland Convention Centre

1.3 km

Square

Vulcan Lane

700 m

Library

Central City Library

700 m

Church

St Matthew-in-the-City Church

860 m

Church

St Patrick's Cathedral

1.3 km

Event hall

ANZ Viaduct Events Centre

970 m

Shopping Area

Victoria Park Market

2.1 km

Harbour

Princes Wharf

610 m

Church

St. Paul's Church

1.0 km

Square

Wynyard Quarter

1.2 km

Bridge

Wynyard Crossing

890 m

Event hall

SKYCITY Auckland

1.3 km

Nearby

Square

Takutai Square

520 m

Harbour

Queens Wharf

520 m

Level 3 130 Quay Street Waitemata Harbour

Britomart

520 m

Queen Street Aotea Square

Statue of Sir Dove-Myer Robinson

590 m

Queens Wharf Auckland Harbourfrony

The Lighthouse by Michael Parekowhai

580 m

Ferry Building 99 Quay Street

Ferry Building

520 m

Market

La Cigale Market at Britomart

110 m

Restaurants

Giapo

40 m

12 Gore Street Britomart

Harbour Society

10 m

Corner of Customs East Street and Gore Street

Ortolana

150 m

33 Tyler Street Britomart

Shaky Isles Coffee Co

90 m

22 Customs Street East Excelsior House

Shakey Isles Cafe

90 m

Britomart

Angus Steak House

240 m

8 Fort Lane

Orleans

90 m

48 Customs St East

Pizza Presto

140 m

8 Commerce Street Unit 8

Genta Japanese Dining

130 m

8 Commerce Street

Ima Cuisine

110 m

53 Fort Street City Centre

Reviews and Ratings

Reviews from guests about their experience.

Elijah

United Kingdom, November 2024

5.2/10

I recently had a stay at So/Auckland, and it was mostly good, although there were a few hiccups. The customer service was really good, with friendly staff who went above and beyond. The dining options had an amazing view, but some amenities fell short of expectations. Overall, I enjoyed my time but hope for improvements in some areas.

Rooms

7.0

My room was spacious and well-appointed, perfect for comfort. though I did encounter some issues with cleanliness, like a dirty carpet that could've been addressed better.

Service

9.0

The service was commendable. staff were polite and genuinely willing to assist with requests, making me feel valued throughout my stay.

Location

10.0

Situated in the heart of the city, the location was fantastic. making it easy to explore local attractions.

Dining

9.0

Dining at Harbour Society was a highlight. the breakfast offered wonderful views and top-quality ingredients that left a lasting impression.

Facilities

7.0

While I appreciated the amenities like the pool and sauna for relaxation, I did experience some issues like the bar fridge not being cold. which detracted a bit from the experience.

Joshua

United Kingdom, October 2024

5.2/10

My stay at So/Auckland was absolutely good, combining luxury with modern design. Check-in was a breeze thanks to the attentive staff, and my room was not only stylish but also offered a stunning view of the waterfront. However, I found the dining options a bit lacking in variety, especially for those who don't eat a lot of red meat. Overall, I would return without hesitation.

Rooms

10.0

The room was beautifully decorated, featuring a large bath, soft bed, and a full-window bathroom with city views. It was quiet and relaxing, perfect for unwinding.

Service

10.0

The staff were incredibly friendly and attentive from check-in to check-out, making me feel welcomed throughout my stay.

Location

10.0

Situated in the heart of the CBD, the hotel's location is perfect for exploring the city and enjoying its vibrant atmosphere.

Dining

8.0

While I enjoyed my dinner in the restaurant and found others interesting, I did wish there was more variety, especially with less beef-focused dishes.

Facilities

10.0

The facilities were great, especially the indoor heated pool and spa area. I appreciated the complimentary mini-bar and the convenience of valet parking.

Philip

United Kingdom, October 2024

7.0/10

I had a fantastic stay at So/Auckland, highlighted by the really good hospitality from the team. While the cleaniness of my room left some room for improvement, especially with initial cleaning oversight, the staff's warm and attentive service quickly made up for it. The ambiance of the hotel is luxurious, offering a comfortable and relaxing environment that I truly enjoyed.

Rooms

7.0

The room's layout was excellent, but I encountered some cleanliness issues upon arrival that were quickly addressed by staff. The bed was super soft, which some may prefer, but I found it lacking in support for a prolonged stay.

Service

9.0

The service was consistently warm and attentive. Every time I called for assistance, my requests were promptly met with a friendly demeanor, which made my stay particularly enjoyable.

Location

10.0

Situated in the heart of the CBD, So/Auckland is perfect for exploring the city. Everything I wanted to see was conveniently close, enhancing my experience.

Dining

9.0

I thoroughly enjoyed the dining options, especially the breakfast buffet, which had great variety. The rooftop bar offered delicious cocktails and snacks with an awesome view, making for nice evenings.

Facilities

8.0

The gym, spa, and pool facilities were well appointed. I loved spending time there, though I wish the spa had been a bit warmer.

Samuel

United Kingdom, October 2024

6.4/10

My stay at So/Auckland was incredibly enjoyable, marked by really good staff and a stunning hotel atmosphere. The rooftop bar views were amazing, and the breakfast featured freshly squeezed orange juice that was a highlight. However, I did face minor issues with room readiness, which slightly marred an otherwise flawless experience.

Rooms

8.0

The room was opulent, with the most comfortable bed and large bathroom. The only downside was needing some updates or painting due to visible marks on the walls.

Service

10.0

The staff was exceptionally friendly and accommodating, particularly Deepti, who upgraded our room, and Juliana, who helped us with a late checkout.

Location

10.0

Situated in the heart of the CBD, the hotel made it easy to explore Auckland and enjoy nearby attractions.

Dining

9.0

The breakfast was delicious, especially the freshly squeezed orange juice, which set a lovely tone for the day. Dinner options also featured hand-made pasta with lovely views.

Facilities

9.0

The rooftop bar, gym, and pool were well maintained, with a luxurious feel. The facilities added to the overall experience and made for a perfect relaxation spot.

Elliot

United Kingdom, October 2024

7.2/10

I had a pretty good time at SO/Auckland! The lobby was super lively and fun, which immediately put me in a great mood. My room was lovely, with comfy beds and beautiful decor, but I did wish for a socket near the mirror for my hair tools. The restaurant on the 15th floor had amazing food and stunning views, but it got a bit noisy on Friday night. Overall, it was a solid experience with easy checkout, and I'm already planning my next stay.

Rooms

8.0

The room was very nice, with luxurious bedding and great toiletries. However, there were some scuffs on the walls that could use a touch-up.

Service

9.0

The service was excellent, with friendly and accommodating staff throughout my stay. They seemed genuinely eager to help.

Location

10.0

It's in the heart of the CBD, making it super convenient for exploring the city and enjoying nightlife.

Dining

9.0

Dining at the restaurant was enjoyable with great food, and the views were a highlight. A bit noisy at times, but it is a city vibe!